Get In Touch

Visit Our London Store or Send Us a Message

Name: O2 Customer Help
Address: Unit 3, 65-72 The Strand, London, WC2N 5LR, GB
Telephone: 0203 376 0504

We're here to help with all your O2 mobile queries. Visit us on The Strand in central London or send us an email and we'll get back to you.

Store Location

Address

Unit 3, 65-72 The Strand
London, WC2N 5LR
Greater London

Phone (Store)

0203 376 0504

Email

contact@02customerhelp.help

Opening Hours

Monday Today	11:30 – 17:30
Tuesday	09:30 – 18:30
Wednesday	09:30 – 18:30
Thursday	09:30 – 18:30
Friday	09:30 – 18:30
Saturday	10:00 – 18:30
Sunday	Closed

Accessibility Features

Wheelchair Friendly

Disability Trained Staff

Seating Available

Hearing Loop

Free WiFi

Walk-ins Welcome

Nearby O2 Stores

O2 – Tottenham Court Road

229 Tottenham Court Road, W1T 7QG · 0.75 miles

O2 – Oxford Street

142-144 Oxford Street, W1D 1LZ · 0.75 miles

O2 – Islington

1 Upper Street, N1 0PQ · 1.67 miles

Find Us

We're on The Strand, London

Easily accessible from Charing Cross station (2 min walk) and Covent Garden tube station (5 min walk).

How to Get Here

Charing Cross – 2 minute walk from station exit

Covent Garden – 5 minute walk (Piccadilly Line)

Buses: 6, 9, 11, 13, 15, 23, 26, 87, 91, 139, 176

Santander Cycle hire docking station nearby on The Strand

Get Directions on Google Maps

Send a Message

Have a Question? Email Our Team

If you'd like to ask us something before visiting, send us an email and one of our advisors will get back to you. We typically respond within 1 business day.

📋 Please note: We cannot process orders, take payments, or sign up to contracts via email. Our email support is for advisory enquiries only. For urgent matters, please visit us in store during opening hours.

Typical response time: within 1 business day

We never share your personal details with third parties

No sales pressure — just honest answers

First Name

Last Name

Email Address

Type of Enquiry

Your Message

Please do not include bank details, passwords, or O2 account credentials.

I consent to O2 Customer Help storing my submitted information so they can respond to my enquiry. We will never pass your details to third parties.

By submitting this form you agree to our privacy policy. We do not sell products or process payments via this form. For O2 account queries, please contact O2 directly at o2.co.uk.

✅ Thank you! Your message has been sent. We'll get back to you within 1 business day.

Important Information

O2 Customer Help is an independent advisory service. We do not sell O2 products, SIM cards, or contracts online or via email. All purchases must be made in-store or directly through O2's official website at o2.co.uk. For official O2 customer service, please visit o2.co.uk or call O2 on 202 (O2 customers) or 0344 809 0202 (other networks). We are not affiliated with Telefónica UK Limited.